Delivery and Shipping Information
We'd love to have you visit, but we do not have a showroom, our website is our catalogue. All our products are right here on our website.
The website is open 24 hours a day, 7 days a week, 365 days a year. Humans are usually in attendance during our office hours, 10am - 4pm Monday to Thursday.
Please note that the individual order-line prices displayed, when summed, may not exactly match the order total. This variation occurs because tax pricing is managed to 4 decimal places.
Shipping within New Zealand
- Within New Zealand we use CourierPost Track & Trace. We use this method as we are able to properly package your goods for safe shipping, and we love the track and trace facility provided. Note: with Courier Post track-pak service, expect delivery in 1 - 3 days.
- Buy as much as you like, the shipping cost stays at a low flat rate of only $5.50 per order, no matter how much you buy. (Does not apply to large or heavy items such as packaging boxes or 12 inch lazy susans).
- Rural customers - an extra fee applies, as charged by CourierPost.
- PO Boxes are fine.
- This price applies within New Zealand only.
FREE Shipping within New Zealand
- If the total of your order comes to $60 or more, the shipping is free! Rural customers only pay the rural surcharge between $60 and $100, and over $100 shipping is free. (Sorry, does not apply to items such as packaging boxes or 12 inch lazy susans.)
This price applies within New Zealand only.
Most orders are sent within 3 days of the order being received. The price will be worked out based on the weight of the item.
Orders up to $50 in value can be sent by standard post. Please note there is no tracking for posted items. You may prefer to upgrade to shipping by EMS.
All international orders over $50 in value, and up to 2kg in weight, will be sent by EMS, insured track and trace air post. An indication of the cost is below:
- Australia: $24 - 32
- South Pacific: $39 - 50
- East Asia; North America: $39 - 55
- UK; Europe: $39 - 56
- Rest of the World: $39 - 56
Orders over 2kg in total weight may incur higher shipping costs.
Please ensure your email address is typed correctly! Remember all prices on our Website are in New Zealand dollars. You can check what this will be (approximately) in your currency at a currency converter site; e.g. www.xe.com .
Approximate delivery times according to New Zealand Post:
- Australian orders 3-7 days.
- USA orders 6-10 days.
- UK orders 7-10 days.
- Europe and Ireland 7-10 days (some countries may be longer, e.g. France).
- Canada 7 - 14 days.
(Please remember that near Christmas, all mail takes longer). [COVID-19 has affected all shipping and delays should be expected]
Please note we are subject to international postal systems, but these times are a good guideline for you to know when to expect your delivery. Please note that customs and country import taxes that are specific to your country are your responsibility.
We really work hard to make your shopping fun, as we like happy customers. So, if there are any problems we want to solve them quickly and keep you a happy customer, so contact us right away. We're very friendly people!